Due to COVID-19 (Coronavirus), all EDRS clients who meet in-person, on-campus, or in the community with their Recovery Specialist will be able to have uninterrupted therapeutic care and recovery support as we have transitioned to continue previously scheduled in-person sessions via Zoom.
Virtual programming is already a part of EDRS programming. While having all sessions provided virtually might not feel preferable for some, it is vital to keep as much structure and consistent therapeutic support in place as possible during this time of uncertainty. Almost all EDRS clients have a virtual component to their individualized programming, such as virtual snack support and accountability check-ins, so we will do our best to have this transition feel as seamless as possible. We are happy to speak with you, your family, and/or your team about any questions or concerns you have about transitioning to virtual support. Your care coordinator and recovery specialists will be reaching out to you to address any scheduling changes
Moving all programming to virtual support is temporary, however, we don’t know yet when we can resume individual services. Given the uncertainty and the possibility that it could take weeks to months for it to be safe enough to return to in-person treatment and recovery support, what is most important is to not allow the “ED” to use COVID-19 as a way to sabotage your recovery by putting a pause on services. NOW is a time that EDRS can provide not only eating disorder recovery support, but we can also support you around the natural worry, anxiety, and depression that is happening as a result of such a major life disruption and public health crisis.
Insurance companies utilized by our clients currently provide coverage for telehealth and virtual sessions, so this will not be a hindrance in coverage or treatment for most of our clients.
We’re so glad you came to our website to learn more about our therapeutic care and recovery support! All EDRS programming has a virtual component, such as virtual meal or snack support and accountability check-ins. Because each of our clients have unique scheduling and clinical needs, and because some clients have geographic limitations, over 30% of the support we provide is virtual.
While we know that in-person support might be preferable to some clients, during this time what is most important is to have therapeutic structure virtual recovery support as opposed to no support. Given the uncertainty and the possibility that it could take weeks to months for it to be safe enough to return to in-person treatment and recovery support, what is most important is to not allow the “ED” to use COVID-19 as a way to sabotage your recovery by not engaging in services. We can support you in eating disorder recovery, co-occurring issues, as well as any issues coming up for you around COVID-19.
Telehealth is already a part of our daily programming, so the transition to virtual support has been seamless. We deliver Telehealth virtual sessions through Zoom, a HIPAA-compliant video conferencing platform that protects your privacy. To learn more about Zoom visit their website at https://zoom.us.
To learn more about our therapeutic care and recovery support programs please click on the following links:
EDRS has a nationwide network of Recovery Specialists to provide support to you as often as you need it. For more information please call us at 866-525-2766 or email us at firstname.lastname@example.org.
Treatment Providers and Families
Our Recovery Specialists and Care Coordinators will communicate directly with treatment providers and family members to inform them of the transition to virtual sessions and outline a schedule for regular progress updates utilizing those virtual methods for our clients.
In the event that clients do not attend the Zoom sessions, we will be treating the situation the same as if they missed an in-person session. While some clients may have resistance or challenges with virtual based sessions, we believe especially during this time of potential anxiety and fears, it is important to provide continued recovery care to our clients.
EDRS, treatment providers, and family members need to be on a united front regarding the importance of maintaining any therapeutic structure clients and loved ones have in place to best, and safely, support their recoveries.
Our HIPAA-Compliant Virtual Platform – Zoom
We have asked all staff and are asking all clients to download Zoom as a remote care tool onto their phones and laptops/computers to utilize for virtual based sessions at home. Zoom is a video conferencing platform that is HIPAA-compliant and secure. It allows for seamless 1-1 or group counseling video sessions. It is a popular platform used by health organizations such as the NIH and the Johns Hopkins School of Medicine.
Zoom can be downloaded by visiting: https://zoom.us
Our Commitment To You
To best support our client’s recoveries, clients will be able to continue sessions scheduled as in-person and transition those virtually via Zoom. Our Recovery Specialists and Care Coordinators will continue to outline a schedule for regular updates regarding clients progress to their outpatient teams and family members.
Clients utilizing insurance, please note that most insurance companies provide coverage for telehealth and virtual sessions, so this will not be a hindrance in coverage for most. Our billing team will continue to work with our clients to answer any questions you may have around coverage.
Our goal at EDRS is to continue to support the care of our clients and their recoveries during this unique time, while also keeping everyone safe.
If anyone has further questions or concerns, please reach out to your Care Coordinator directly or you can reach out to our management team at 866-525-2766 or email@example.com.
Best wishes and safety to all, The EDRS Team
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